NOTE: It is very important that you provide us with a telephone number that you use during day time, preferably a cellphone number.
You can return an item within 14 days at your own expense. The item have to be un-used and in new condition. For example; do not send caps in envelopes and don't label any shoeboxes, that will end with you not getting a full refund. We will either replace the missing item and send it to you freight-free or refund your money.
Both the returned item AND the packageing has to be in un-used as new conditio n, if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 30,00 euro.
If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value.